1. Summary
These Terms of Service ("Terms") are a legal agreement between you and ZOUTCH DIGITAL PTE. LTD. ("we", "us", "our"), a company incorporated in Singapore (UEN 202539648N), registered at 18 Kaki Bukit Road 3, #05-16, Entrepreneur Business Centre, Singapore 415978. They govern your use of the AI Friend chat mobile app, the website aifriend.chat, and all related features, content and services (together, the "Service").
In short:
AI Friend chat is for adults aged 18 and over only.
Every character is an artificial intelligence, not a real person.
Your messages are processed by third-party AI providers, only after you agree in the app.
No sexually explicit content, harassment, illegal activity or content involving minors.
Coins and Pro are optional purchases made through Apple or Google.
You can delete any chat, or your whole account, at any time.
By creating an account, or by downloading, accessing or using the Service, you confirm that you have read and agree to these Terms, our Privacy Policy, our Community Guidelines and our End User License Agreement. If you do not agree, do not use the Service.
2. Who can use the app
2.1 Adults only (18+). You must be at least 18 years old, and at least the age of legal majority where you live, to use the Service. The Service is not intended for, and must not be used by, anyone under 18. AI companion chatbots may not be suitable for some minors.
2.2 Age confirmation. Before your first chat, you must confirm your age. We may also use the age information provided by Apple, Google or your device's operating system, and other reasonable age-assurance methods where required by law. If we have reason to believe a user is under 18, we will suspend the account and delete the associated data.
2.3 Legal capacity. You must be able to form a binding contract and must not be barred from using the Service under any applicable law, including sanctions and export-control laws.
2.4 Parents and guardians. If you believe a minor is using the Service, please contact support@zoutchdigital.digital. Our Child Safety Standards explain how we prevent and respond to any risk to children.
3. Your account
3.1 Creating an account. You can sign in with Apple, Google or email. You must give accurate information and keep it up to date. One person may hold only one account, and accounts may not be shared, sold or transferred.
3.2 Security. You are responsible for keeping your login secure and for all activity under your account. Tell us immediately at support@zoutchdigital.digital if you suspect unauthorized use.
3.3 Chat history and memory. Your conversations and the information characters "remember" are stored with your account so that chats can continue where you left off. You can delete a single chat, clear a character's memory, or delete all your data, as described in Section 8 and our Privacy Policy.
4. AI characters and generated content
4.1 Characters are AI, not real people. Every character in AI Friend chat, including Jake, Chloe, Lyra, Rowan, Ava, Dante and characters created by other users, is a fictional persona powered by artificial intelligence. Their replies, "moods", memories and voices are generated automatically by software. No human is writing to you, and characters are not real people, therapists, doctors, lawyers or financial advisers. A character will confirm it is an AI if you ask, and the app reminds you of this at the start of each conversation and at least every 3 hours during longer conversations.
4.2 Memory and moods. Characters can remember details you share (such as names, plans and preferences) and react with simulated moods. This is a product feature designed for storytelling. It does not mean a character has feelings, awareness or a real relationship with you.
4.3 Voice. If you use voice features, your speech is converted to text by your phone's speech recognition or, when needed, by our speech-to-text provider, and we do not keep the recordings. Character replies may be read aloud by a synthetic voice. Character voices are computer-generated and are not the voice of any real person.
4.4 Third-party AI providers and your consent. To generate replies, the messages, voice input and images you send in a chat are transmitted to third-party AI service providers, currently OpenAI, OpenRouter and Google (Gemini). Before your first message, the app shows you what data is sent, to which provider, and why, and asks for your explicit permission. Nothing is sent to an AI provider until you agree. You can withdraw permission at any time in Profile → Privacy & AI; chat features will then be unavailable. Our providers process this data to provide the Service under their own terms, and may keep it for a limited time for safety and abuse monitoring. Details are in our Privacy Policy.
4.5 Accuracy. AI-generated content can be inaccurate, inconsistent, outdated, or inappropriate. It is provided for entertainment and companionship only. Do not rely on it for medical, mental-health, legal, financial or safety decisions, and always verify important information independently.
4.6 Not a substitute for real help. AI Friend chat is not a crisis or emergency service. If you are thinking about harming yourself or others, or are in danger, contact local emergency services immediately. In the United States, you can call or text 988 (Suicide & Crisis Lifeline) at any time. We follow a crisis protocol: automated systems check conversations for signs of suicidal thoughts or self-harm. When these are detected, the character stops the story, does not encourage or describe self-harm, and the app shows information for crisis services such as the 988 Suicide & Crisis Lifeline. We review and update this protocol regularly.
4.7 Healthy use. We encourage you to take breaks and to keep up relationships and activities outside the app.
4.8 Safety systems. We use automated filters, safety instructions given to the AI, and human review to prevent prohibited content. These systems are not perfect. If a character says something harmful or inappropriate, please report it (Section 6.3).
5. Your content and characters
5.1 Your content. "Your Content" means the messages, voice recordings, images, character descriptions, names, portraits and other material you submit. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to store, process, transmit, adapt and display Your Content only as needed to operate, secure, moderate and improve the Service, including sending it to AI providers as described in Section 4.4.
5.2 Characters you create. You can create your own characters by giving them a name, look and personality, and by choosing or generating a portrait.
Private characters are visible only to you.
Public characters can be chatted with by other users. Every public character is reviewed by our team before it goes live, and may be rejected or removed at any time.
By making a character public, you grant us and other users a licence to use, display and chat with that character within the Service for as long as it is public. You can make it private again or delete it at any time; existing chats of other users may remain in their history.
5.3 Your responsibility. You are responsible for Your Content and confirm that you have all rights needed to submit it. Characters must not:
depict or be based on a real, identifiable person (including celebrities, public figures, or private individuals) without their consent;
use copyrighted characters, trademarks or brands you do not own;
be, or appear to be, under 18, or be described with childlike features in any romantic or sexual context;
break the Acceptable Use rules in Section 6.
5.4 Our content. The app, its original characters, artwork, voices, text, software and trademarks are owned by ZOUTCH DIGITAL PTE. LTD. or its licensors. As between you and us, you may use AI replies you receive for your personal, non-commercial use. Similar replies may be generated for other users.
5.5 Feedback. If you send us suggestions or ideas, we may use them freely without any obligation to you.
6. Acceptable use
6.1 You must not use the Service to create, request, upload or share content that:
involves minors in any sexual, romantic or exploitative way, including role-play, or any child sexual abuse material (CSAM). We report CSAM to the relevant authorities and permanently ban the account;
is sexually explicit or pornographic;
shows or describes a real person in sexual or intimate content, or creates deepfakes of real people;
encourages, glorifies or gives instructions for suicide, self-harm, eating disorders, violence, terrorism or extremism;
harasses, threatens, bullies, doxxes, or promotes hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or similar characteristics;
helps with illegal activity, such as weapons, drugs, fraud, scams, phishing, hacking or malware;
spreads deliberately false information about elections, public health or emergencies;
impersonates us, another user, or any real person or organization;
infringes anyone's intellectual property, privacy or other rights.
6.2 You must also not: try to bypass or "jailbreak" safety systems; use bots, scripts, or automated access; scrape or copy the Service; resell access; interfere with servers or other users; or create multiple accounts to avoid a ban or to collect free Coins.
6.3 Reporting and blocking. You can report any message, character or user in two taps, directly inside the app, without leaving the conversation. You can also email support@zoutchdigital.digital. We review reports promptly and use them to improve our filters. You can also block any character from its menu: a blocked character is hidden from you and you cannot chat with it until you unblock it in Profile → Blocked characters.
6.4 Enforcement. We may, without prior notice, block or remove content, refuse to generate a reply, restrict features, or suspend or terminate accounts that break these Terms or our Community Guidelines. Where the law requires, we will tell you why and how to appeal by contacting support.
7. Coins, Pro and purchases
7.1 Free to download. AI Friend chat is free to download and use. Some features require Coins or a Pro subscription.
7.2 Coins. Coins are a virtual in-app currency used for features such as extra messages, voice replies, portrait generation or unlocking characters. You can earn Coins for free through daily check-ins and tasks, or buy Coin packs.
Coins are a limited licence to use in-app features. They are not money, have no cash value, cannot be exchanged, refunded, transferred, sold or gifted, except as required by law.
Free Coins may expire if not used within the period shown in the app. Purchased Coins do not expire while your account is active.
Coins are lost if your account is deleted or terminated for breaking these Terms.
We may change the Coin price of features. We will not take away Coins you have already received, except to correct an error or fraud.
7.3 Pro subscription. Pro is an auto-renewing subscription that gives you the benefits described on the purchase screen.
Price and period: the price, billing period (for example weekly, monthly or yearly) and benefits are shown before you confirm.
Payment: payment is charged to your Apple ID or Google Play account when you confirm the purchase.
Auto-renewal: your subscription renews automatically at the same price and period unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
Free trial: if a free trial is offered, you will be charged when it ends unless you cancel at least 24 hours before. Any unused part of a trial ends when you buy a subscription.
Price changes: we will tell you in advance, and Apple or Google will ask for your consent where required.
How to cancel: iPhone: Settings → your Apple Account name → Subscriptions → AI Friend chat. Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel your subscription.
After cancelling: you keep Pro until the end of the period you have paid for.
7.4 Payments and refunds. All purchases are processed by Apple or Google, not by us. We do not see or store your card details. Refund requests are handled by the store under its own policies: Apple at reportaproblem.apple.com, Google Play through your Play Store order history. Except as required by law or store policy, purchases are final.
7.5 Restoring purchases. Pro and other non-consumable purchases can be restored on a new device signed in to the same store account, using Restore purchases in the Coin shop.
7.6 Advertising. The free version may show ads, including optional rewarded ads that give you Coins. Ads are served by third-party networks such as Google AdMob. On iPhone, we ask for your permission before using your advertising ID for personalized ads, and you can change this at any time in your phone's settings. We never show ads inside your conversations and never share your chat content with advertisers.
8. Ending your account
8.1 Deleting your account. You can delete your account at any time:
in the app: Profile → Privacy → Delete account; or
on the web: aifriend.chat/delete-account; or
by emailing support@zoutchdigital.digital from your registered email address.
When you delete your account, we delete your profile, chats, character memories and private characters permanently after 14 days (you can cancel by signing in within those 14 days); backups are overwritten within 30 days, except data we must keep by law (for example purchase records) or to handle fraud and safety cases. Unused Coins are lost. Remember to cancel any Pro subscription in the App Store or Google Play first.
8.2 Deleting chats. You can delete a single conversation or clear a character's memory at any time from the chat menu.
8.3 Suspension or termination by us. We may suspend or close your account, with or without notice, if you break these Terms or the Community Guidelines, if you are under 18, if required by law, or if your use creates risk for other users or for us. If we close your account without a breach by you, we will refund any unused prepaid Pro period where required by law or store policy.
8.4 Discontinuing the Service. We may change or stop the Service, or any feature, at any time. If we shut down the Service entirely, we will give at least 30 days' notice in the app.
8.5 What survives. Sections 4.5, 5.1, 5.4, 9, 10, 11 and 13 continue to apply after your account ends.
9. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not promise that the Service will be uninterrupted, secure or error-free, that AI replies will be accurate, appropriate or consistent, or that characters will always remember past conversations. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
Your use of the Service and any reliance on AI-generated content is at your own risk. Some countries do not allow these exclusions, so some of them may not apply to you, and nothing in these Terms affects your statutory rights as a consumer.
10. Limitation of liability
10.1 To the maximum extent permitted by law, ZOUTCH DIGITAL PTE. LTD. and its directors, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or emotional distress, arising from or related to the Service, AI-generated content, or content created by other users.
10.2 Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD 50.
10.3 Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under applicable law.
10.4 Indemnity. To the extent permitted by law, you agree to compensate us for claims, losses and reasonable costs arising from Your Content or your breach of these Terms.
11. Disputes and governing law
11.1 Talk to us first. If you have a complaint, please email support@zoutchdigital.digital. Most issues can be solved quickly, and we will reply within 2 business days.
11.2 Governing law. These Terms are governed by the laws of the Republic of Singapore. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
11.3 Courts. The courts of Singapore have non-exclusive jurisdiction over any dispute. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may also bring a claim in the courts of that country.
12. Changes to these Terms
We may update these Terms to reflect changes to the Service, the law, or app store rules. The date at the top shows the latest version. If a change is material, we will notify you in the app or by email at least 14 days before it takes effect, unless the change is required sooner by law or for safety. If you keep using the Service after the change takes effect, you accept the updated Terms. If you do not agree, you can delete your account at any time.
If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a right, we have not waived it. You may not transfer your rights under these Terms; we may transfer ours to an affiliate or a successor business. These Terms, together with the Privacy Policy, Community Guidelines, EULA and the applicable App Store or Google Play terms, are the entire agreement between you and us about the Service.
13. Contact
Company: ZOUTCH DIGITAL PTE. LTD.
Address: 18 Kaki Bukit Road 3, #05-16, Entrepreneur Business Centre, Singapore 415978
Phone: +84 935 996 567
Website: aifriend.chat