- We collect what we need to run your account and your chats.
- Your messages are processed by AI providers to write replies. We don't sell them, and we don't use your private chats to show you ads.
- Ads and install measurement use your device's advertising ID, which you can reset or limit at any time.
- You can delete any chat, or your whole account and data, at any time.
Who we are
AI Friend chat is operated by ZOUTCH DIGITAL PTE. LTD. ("we", "us"), a company incorporated in Singapore (UEN 202539648N), 18 Kaki Bukit Road 3, #05-16, Entrepreneur Business Centre, Singapore 415978. We are the data controller for the personal data described in this Privacy Policy. This policy applies to the AI Friend chat app and the website aifriend.chat (the "Service").
Information we collect
Data | Examples | Why we use it |
|---|---|---|
Account | Email, display name, birth date, country, language, sign-in provider (Apple, Google or email) | Sign-in, age check (18+), localization |
Content | Messages, voice input (turned into text, recordings not kept), images, characters you create, what characters remember about you | Writing replies, character memory, safety review |
Purchases | Subscription status, Coin balance, purchase records from Apple or Google (no card details) | Giving you what you paid for, restoring purchases, refunds, tax records |
Device | Device model, OS and app version, push token, advertising ID, IP address, crash logs | Notifications, ads, fraud prevention, fixing bugs |
Usage | Features used, session length, check-ins, reports you submit | Improving the app, preventing abuse |
Support | Emails and messages you send us | Answering your request |
We do not collect your precise location, contacts, photos library (except images you choose to send) or health data. We do not ask for or knowingly collect data about children.
How we use it
We use personal data to:
provide the Service: create your account, run chats and character memory, process Coins and Pro;
keep the Service safe: confirm you are 18+, filter and review content, act on reports, prevent fraud and abuse;
improve the Service: fix bugs, measure which features work, and make replies better (using de-identified or aggregated data);
communicate with you: support replies, service and safety notices, and, if you opt in, product news;
show ads in the free version and measure where installs come from;
comply with the law, tax rules and requests from authorities.
Where the law requires a legal basis (for example in the EU or UK), we rely on: performing our contract with you (running the app), your consent (AI processing of your content, personalized ads, marketing), our legitimate interests (safety, fraud prevention, improving the Service) and legal obligations.
AI processing
To write a character's reply, we send the recent conversation, any voice or image you sent, and the character's memory of you to our AI providers: OpenAI, OpenRouter and Google (Gemini). We ask for your explicit permission in the app before the first message, and nothing is sent until you agree. You can withdraw permission in Profile → Privacy & AI at any time.
When you talk instead of typing, your phone's own speech recognition turns your voice into text where it can. Otherwise the recording is sent to our speech-to-text provider (OpenAI, or Google as a backup) only to turn it into text; neither we nor the app keep the recording.
Our AI providers process this data on our behalf only to generate replies and to detect abuse. Each provider handles this data under its own terms and may keep it for a limited time for safety and abuse monitoring. OpenRouter forwards requests to the model providers it works with, which may change over time. We do not send your email, name, payment details or advertising ID to AI providers.
Replies are generated automatically. Characters are AI, not real people.
Sharing
We do not sell your personal data, and we do not share your chat content with advertisers. We share personal data only with:
Who | What they receive | Why |
|---|---|---|
AI providers (OpenAI, OpenRouter, Google) | Recent messages, voice, images, character memory | Writing replies, abuse detection |
Cloud hosting and database providers | Account data and content, stored encrypted | Running the Service |
Apple, Google and RevenueCat | Purchase and subscription data | Payments, refunds, restoring purchases |
Advertising and measurement partners (Google AdMob and its mediation partners, AppsFlyer) | Advertising ID, device info, ad interactions | Showing ads in the free version, measuring installs |
Analytics and crash reporting providers (Google Firebase) | Usage events, device info, crash logs | Fixing bugs, improving the app |
Authorities and child-protection bodies (such as NCMEC) | Only what the law requires | Legal obligations, child safety, preventing harm |
A buyer or successor business | Data needed to keep the Service running | If we merge, sell or reorganize the business |
All service providers act on our instructions, under contracts that limit how they can use your data.
Ads and measurement
The free version shows ads, including optional rewarded ads that give you Coins. Ads are served by Google AdMob and its mediation partners, which may use your device's advertising ID (IDFA on iPhone, Advertising ID on Android), IP address and device information to show and measure ads.
iPhone: we ask for permission through Apple's App Tracking Transparency prompt before using your IDFA. If you decline, you will see non-personalized ads. You can change this at any time in Settings → Privacy & Security → Tracking on your iPhone.
Android: you can reset or delete your Advertising ID in your device's Google settings.
We never place ads inside your conversations, and your chat content is never used to target ads.
Retention
Data | How long we keep it |
|---|---|
Account, chats, memories, characters, Coins | While your account is active. After you delete your account: hidden right away, permanently deleted after 14 days |
A single chat or character memory you delete | Deleted right away from the app, removed from our systems within 14 days |
Backups | Overwritten within 30 days |
Purchase records | As long as tax and accounting law requires (without your chats) |
Safety reports about your content | Up to 180 days, to prevent abuse |
Data about suspected child sexual abuse material | As long as the law requires, to preserve it for authorities |
Support emails | Up to 2 years after the request is closed |
Your choices and rights
In the app you can at any time:
withdraw permission for AI processing (Profile → Privacy & AI);
limit ad tracking or reset your advertising ID in your phone's settings;
turn push notifications on or off;
delete a single chat, clear a character's memory, or delete your account.
Depending on where you live (for example the EU, UK, California, Singapore or Vietnam), you may also have the right to access your data, get a copy of it, correct it, delete it, restrict or object to some uses, and withdraw consent. To use these rights, email support@zoutchdigital.digital from the email on your account. We reply within 30 days and may ask you to confirm your identity. You may also complain to your local data protection authority (in Singapore, the Personal Data Protection Commission).
California residents: we do not sell or "share" personal information for cross-context behavioral advertising as defined by the CCPA, except through the advertising ID used for ads, which you can limit as described above or on Your Privacy Choices. We do not discriminate against you for using your rights.
Deleting your account
You can delete your account and the data linked to it:
in the app: Profile → Privacy → Delete account; or
on the web, without the app: aifriend.chat/delete-account.
Your profile, chats, memories, characters you made and Coins are hidden right away and permanently deleted after 14 days; sign in within 14 days to cancel. Purchase records are kept as long as tax law requires, without your chats. Deleting your account does not cancel Pro; cancel it in your App Store or Google Play settings first.
Security
We protect your data with encryption in transit (TLS) and at rest, access controls limited to staff who need it, logging and regular security reviews. No system is perfectly secure; if a breach affects your personal data, we will notify you and the authorities as required by law.
Age requirement
AI Friend chat is for adults aged 18 and over only. We confirm age before the first chat and may use age signals from Apple, Google or your device. We do not knowingly collect data from anyone under 18. If we learn that a user is under 18, we close the account and delete the data. If you believe a minor is using the app, contact support@zoutchdigital.digital.
International transfers
We and our providers process data in Singapore, the United States and other countries. Where the law requires, we protect international transfers with appropriate safeguards, such as Standard Contractual Clauses.
Changes
We may update this Privacy Policy. The date at the top shows the latest version. If a change is material, we will tell you in the app or by email before it takes effect.
Contact us
Company: ZOUTCH DIGITAL PTE. LTD.
Address: 18 Kaki Bukit Road 3, #05-16, Entrepreneur Business Centre, Singapore 415978
Privacy requests and support: support@zoutchdigital.digital
Phone: +84 935 996 567